Partner portal privacy
A TechHub Australia product.
Effective 15 October 2026. This portal is operated by Tech Hub Australia Pty Ltd.
Information and purposes
We collect application and organisation details, contact information, account credentials, invitations, submitted opportunities, project updates, participation records and review decisions. Passwords are stored as hashes. We also keep audit records and process technical information needed to operate and secure the portal.
We use this information to assess applications, administer partner access, coordinate opportunities and projects, record participation, respond to enquiries and investigate misuse. Provide only information you are authorised to share. Do not upload passwords, payment card details, health information or confidential employee records.
Access and hosting
Programme administrators can review partner records. Authorised members of your partner organisation can access records made available to that organisation. This portal uses a separate database on a DigitalOcean server in Sydney, Australia. It does not grant access to the RoamHub360 booking application or its customer database.
Hosting and infrastructure providers may process technical information or provide support from outside Australia, including the United States. See the DigitalOcean Privacy Policy for its processing arrangements. Australian server location does not guarantee that every associated service or support activity occurs only in Australia.
Cookies and security
Essential session and security cookies keep you signed in and protect authentication. Blocking these can prevent sign-in. Access controls and audit records help protect information, but no online service eliminates every security risk.
Retention and your requests
The portal does not currently apply scheduled automatic deletion to partner records. Records remain until reviewed and removed, subject to applicable legal, commercial and dispute-related requirements. Contact us to request access, correction or deletion. We may verify your identity and explain any limitation. Backup copies follow their backup lifecycle. This does not override applicable obligations to destroy or de-identify information when no longer needed.
Contact and complaints
Email support@techhubaustralia.com.au with a privacy request or complaint. We will investigate and aim to respond within 30 days, explaining any delay. Unresolved concerns may be raised with the OAIC where it has jurisdiction.